Privacy notice

Information collected

The request form collects your service direction, description of the goal or problem, vehicle details, location, known modifications, name, phone number, and email address.

As work progresses, Grung Audio may record additional vehicle details, including a license plate, VIN, and odometer readings, along with customer authorizations, requested-service changes, communications, private service notes, invoices, payments, refunds, receipts, and payment confirmations. Records also include dates and a history of recorded changes.

How the information is used

Grung Audio uses this information to understand the requested work, contact you, plan and schedule service, document your authorization, prepare invoices and receipts, track payments, and resolve questions or disputes. Request information is not sold or used for unrelated marketing.

Storage and access

Service records are stored using Cloudflare D1. Uploaded payment receipts and confirmations are kept in private Cloudflare storage. Access to these records is restricted through the authenticated admin system.

Archiving and retention

Closing or archiving a request does not automatically delete its details. Archived records retain customer and vehicle information, the original request where available, authorizations, service changes, invoice history, payment records, receipts, supporting documentation, and recorded activity.

During routine archival review, the owner reviews private notes and may preserve, edit, or delete them. Edits and deletions require a written reason and are logged. When a preservation hold is active for a complaint, payment dispute, chargeback, legal threat, or another preservation concern, private notes are preserved and changes are restricted.

Archived service records have a seven-year retention period measured from the archive date. Records are not automatically deleted at the end of that period. A preservation hold may require records to be kept longer. Later factual updates, payments, and refunds may still be added to an archived record.

Spam protection and website services

The request form uses a protected identifier derived from your IP address to limit repeated submissions. It may also use Cloudflare Turnstile to distinguish people from automated submissions. Turnstile processes browser and device signals, and your IP address is sent to Cloudflare when verifying a submission. Grung Audio does not send your written request, contact details, or other form entries to Turnstile.

The website loads fonts from Google Fonts. Your browser connects to Google to request those fonts, which shares connection information such as your IP address.

Questions, corrections, or deletion requests

To ask what information is held about you, request a correction, or request deletion, contact grungaudio@gmail.com. You can contact Grung Audio before or after a record is archived. Requests are reviewed against the record's retention period and any active preservation hold; deletion is not automatic.